Shipping & Returns

POSTAGE WITHIN AUSTRALIA

Free regular delivery within Australia for all orders over $100. We use Australia Post and will dispatch item within 24hours of purchase. Orders placed before 3pm will be shipped same day.

Orders under $100 will incur a $8 regular delivery charge.

Express delivery within Australia will incur a $12 shipping cost.

International:

We use either Australian International Registered Post or Pack and Track International for all international orders :

New Zealand - $20
United States, Canada, Thailand, UAE - $25
Rest of World - $30

 

ONLINE RETURN POLICY 


We will provide a credit, exchange or refund for full priced items purchased online providing always that:
- The goods are in a saleable condition with original tags attached
- The goods have not been worn, damaged or washed
- The goods are returned within 14 days from purchase date

We do not refund shipping costs for returning goods

Underwear, earrings and *finalsale items cannot be returned for a refund or exchange.
* final sale - Items more then 40% off

Swimwear must be tried wearing undergarments. If returned, hygiene strip must  in place.

 Please email us before sending return back for authorisation

deesseinavalon@hotmail.com

INSTORE RETURN POLICY 


We will provide a credit or exchange only for full priced items purchased instore providing always that:
- The goods are in a saleable condition with original tags attached
- The goods have not been worn, damaged or washed
- The goods are returned within 14 days from purchase date

Underwear, earrings and *finalsale items cannot be returned for a credit or exchange.
* final sale - Items more then 40% off

Swimwear must be tried wearing undergarments. If returned, hygiene strip must  in place.

 

PRE ORDERS

Upon placing your pre order, you will be required to pay the total amount due, including postage fees. We cannot guarantee an exact date of arrival, we can only give you an estimate.